Welcome to Fit Wetsuit! These Terms and Conditions govern your use of our website (fitwetsuit.com) and your purchases of our premium water sports gear. By accessing our site or making a purchase, you agree to these terms.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is available to users worldwide, except in certain Asian countries and remote areas where we do not ship. You must be at least 18 years old or have parental consent to make purchases.
1.2 Intellectual Property
All content on this site, including text, graphics, logos, and product designs, is the property of Fit Wetsuit and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
2. Products and Services
2.1 Product Descriptions
We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.
2.2 Product Availability
All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
2.3 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Free Dive gear (masks, snorkels, mouthpieces)
- Infiniti collection products
- Any used or damaged items
3. Orders and Payments
3.1 Order Process
Placing an order constitutes an offer to purchase. We process orders within 1-2 business days and will notify you if we cannot fulfill your order.
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
3.3 Pricing and Taxes
All prices are in USD. International customers are responsible for any customs fees, duties, or taxes imposed by their country.
4. Shipping and Delivery
4.1 Shipping Options
We offer:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
- Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)
4.2 Delivery Issues
If your package is lost or significantly delayed, contact us at [email protected]. We’ll work with the carrier to resolve the issue.
5. Returns and Refunds
5.1 Return Policy
You may return unused items in original packaging with tags within 15 days of delivery. Follow our Return Process below.
5.2 Return Process
- Email [email protected] within 15 days with your order details
- Wait for our RMA number and instructions
- Repackage items with all original materials
- Ship to: Fit Wetsuit Returns, 4812 Five Points, Baltimore, US 21202
5.3 Refunds
Refunds are processed within 5-7 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error.
6. User Responsibilities
6.1 Account Security
If you create an account, you’re responsible for maintaining the confidentiality of your login information.
6.2 Prohibited Conduct
You agree not to:
- Use our site for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with other users’ enjoyment of the site
- Provide false or misleading information
7. Limitation of Liability
Fit Wetsuit shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.
8. Governing Law
These Terms shall be governed by the laws of the State of Maryland, USA, without regard to its conflict of law provisions.
9. Changes to Terms
We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.
10. Contact Us
For questions about these Terms or our products, contact our water sports enthusiasts at:
Email: [email protected]
Address: 4812 Five Points, Baltimore, US 21202