At Fit Wetsuit, we’re passionate about providing premium water sports gear to adventurers worldwide. We want you to be completely satisfied with your purchase, which is why we’ve created this straightforward shipping and returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipping
  • Free Shipping: Available on orders over $50 via EMS – 15-25 business days after shipping

Note: We ship globally except to certain Asian countries and remote areas. International customers are responsible for any customs fees, duties, or taxes.

Returns & Exchanges

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

Step-by-Step Return Process

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Fit Wetsuit Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return/Exchange: [Brief explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Once approved:

  • Repackage the item(s) in their original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip
  • Write the RMA number clearly on the outside of the package
  • Ship to: Fit Wetsuit Returns, 4812 Five Points, Baltimore, US 21202

Step 4: Receive Your Refund or Exchange

  • For returns: Once we receive and inspect your item(s), we’ll process your refund within 5-7 business days to your original payment method.
  • For exchanges: We’ll ship your replacement once we receive your return. If the new item costs more, you’ll pay the difference. For lower value items, we’ll refund the difference.

Shipping Costs

  • Returns due to our error: We cover return shipping
  • Other returns: Customer pays return shipping
  • Exchanges: Customer pays return shipping; we cover shipping for the replacement

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Free Dive gear (including masks, snorkels, and mouthpieces)
  • Infiniti collection products
  • Any used or damaged items

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost.

International Returns

Customers outside the U.S. are responsible for any customs fees, duties, or taxes associated with returning items. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Need Help?

Our water sports enthusiasts are here to help! Contact us at [email protected] with any questions about our shipping or returns policy.