Welcome to Fit Wetsuit’s FAQ page! We’re here to answer all your questions about our premium water sports gear, shipping policies, returns, and more. Whether you’re a surfer, diver, or water enthusiast, we’ve got you covered.
About Our Products
What types of water sports gear do you offer?
We specialize in high-performance wetsuits and water sports accessories. Our product range includes:
- Fullsuits (our specialty with multiple collections)
- Boardshorts and bottoms
- Boots and gloves
- Hoods and accessories
- Backpacks and dive gear
What makes Fit Wetsuit products special?
Our gear is designed by water enthusiasts for water enthusiasts. Key features include:
- Premium materials for durability and flexibility
- Ergonomic designs for maximum performance in the water
- Thermal protection for various water temperatures
- Streamlined fit that reduces drag
How do I choose the right wetsuit size?
We provide detailed sizing charts for each product. Consider:
- Your height and weight measurements
- The water temperature you’ll be in (thicker suits for colder water)
- Your preferred fit (competition fit is snug, recreational fit allows more movement)
Ordering & Payment
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Do you offer gift cards or certificates?
Currently, we don’t offer gift cards, but we’re working on implementing this feature for our water-loving community. Check back soon!
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries, with some exceptions in remote areas of Asia and other regions. Our water sports community spans across North America, Europe, Australia/NZ, and South America.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 USD)
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (for orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to:
- Monitor your package’s journey from our Baltimore warehouse
- Get estimated delivery dates
- Receive delivery notifications
Are there any additional import fees?
For international orders:
- Your order may be subject to import taxes, customs duties, and fees imposed by your country
- These charges are the customer’s responsibility
- We declare all packages at full value and cannot mark items as gifts
- Customs processing times may add to the total delivery time
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your Fit Wetsuit:
- You have 15 days from the delivery date to initiate a return
- Items must be unused and in original condition with tags attached
- Return shipping costs are the customer’s responsibility
- Exchanges are subject to product availability
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Customer Support
How can I contact customer service?
Our water-loving support team is ready to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 4812 Five Points, Baltimore, US 21202
Do you offer product care advice?
Yes! To extend the life of your wetsuit:
- Rinse with fresh water after each use
- Dry inside out away from direct sunlight
- Store flat or hanging on a wide hanger
- Use wetsuit shampoo occasionally
Still have questions? Dive into our premium collections or contact our team—we’re passionate about helping you make the most of your time in the water!
Visit Fit Wetsuit to explore our gear.